Privacy Policy


This policy explains how VitalTrax, LLC. (VitalTrax) collects, uses and protects Personal Information as part of the VitalTrax service and website (Service).

Personal Information means information that determines the identity of an individual, but excludes information that is encoded or anonymized, or publicly available information (that has not been combined with non-public information).

  • Registration Data

    When registering with our Service you will provide Personal Information such as, name, address, phone number, and email address.
  • Cookies

    Our servers retain information in cookies about your session when you enter and use our Service.
  • Devices and Networks

    When you visit or leave our Service, we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our Service from a mobile device, that device will send us data about your location. Most devices allow you to prevent location data from being sent to us and we honor your settings.
  • Messages

    We collect information about you when you send, receive, or engage with messages in connection with the Service.
  • Third Party Sites and Services

    We receive information about your visits and interaction with services provided by third parties when accessed through our Service.
  • No-Spam

    We will not sell or market to third parties the email addresses or other collected Personal Information.
  • Use of Personal Information

    We will use Personal Information to provide our Service, provide support, and to improve our Services.
  • Communication

    We will contact you through email, notices posted on our website, messages to your inbox, and other ways through our Services, including push notifications. We will send you messages about the availability of our Services, security, or other service-related issues. You may change your communication preferences at any time, though not with respect to Service operations. We also enable communications between you and others through our Services.
  • Cookies

    We use cookies and other collected information to improve and further develop our Service, to keep your session active and to customize your experience. The cookies are stored on your computer. You can delete them or reject them.
  • Aggregate Non-Identifiable Information

    We use aggregate non-identifiable information to improve our Services.
  • Server Logs

    We use log-ins, cookies, device information and internet protocol addresses to identify you and log your use of the Service.
  • Encryption Keys

    Here is more information about how we use encryption keys to secure information that is backed up with our Service:
Information Collected and How We Use it

At various locations on our site, and during our business practice, we ask you for information, which will allow us to provide you (whether you are a patient or physician) with information that is targeted specifically to you. If you would like to be considered for enrollment in a clinical trial, this information allows us to contact you regarding particular studies for which you may be eligible. We collect information in the following ways:

  • Initial User Registration

    We collect information you provide to us when you register at one of our sites (e.g., name, date of birth, email address, address, phone number, and demographic information).
  • Further Information

    At various locations on our site, we may ask you for additional information so that we can provide you with additional services (e.g., notification about your appointments or new clinical trials).
  • Enrollment Forms

    Many of our users are interested in enrolling in clinical trials. To learn whether you satisfy the criteria for a particular trial, we request medical information via a questionnaire. If you meet the prequalification criteria for the trial, and grant PatientWing explicit permission to do so, your information will be forwarded to an investigator in your area for further evaluation; the investigator will be under strict constraints by laws governing the disclosure of Personal Information. You can also input your child’s date of birth and medical information to verify if your child satisfies the criteria for a particular trial.
  • Refer-a-friend

    We allow users to tell their friends and family members about our site using our referral service. If you provide your friend’s name and email address, we will automatically send a one-time email inviting him or her to visit our site. We do not store this email address and will not use it for any other purpose. Your friend may contact us at to request that we remove this information from our database.
  • We and our partners (e.g., medical centers, healthcare companies, medical websites) may occasionally offer newsletters or other publications focused on specific medical conditions that you might want to receive. If you ask to receive a newsletter, we will use your contact information to deliver the material you request.
  • Messaging Services

    If you enroll in a clinical trial and expressly consent to receiving study information and messages, we will provide you with appointment reminders, study instructions, and other important study instructions. In addition, we may exchange relevant health information with the study doctor and staff in order to provide these services.
  • Opt Out Requests

    If you register to use our resource documents, we request your name, company email address, company name, and telephone number. We use this information to create an account for you to allow you access to our patient recruitment white papers, recorded webinars, brochures, case studies, and other resources.
  • Resource Documents Registration

    If you register to use our resource documents, we request your name, company email address, company name, and telephone number. We use this information to create an account for you to allow you access to our patient recruitment white papers, recorded webinars, brochures, case studies, and other resources.

We will retain your information for as long as your account is active or as needed to provide you services. You may remove your information from our contact list by sending an email entitled “Unsubscribe” to Please note that we may retain and use your information as necessary to comply with our legal obligations, when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or similar legal process served on our Web Site, resolve disputes, and enforce our agreements.

Sharing and Disclosure
  • Sharing

    The Service allows messaging and sharing of information in many ways, such as your profile, posted content, and links to third party websites. Information and content that you share or post may be seen by other Vitaltrax customers. Where we have made settings available, we will honor the choices you make about who can see content or information (e.g. restricting your profile visibility from search engines, or opting not to notify others of your profile update).
  • Third Party Services and Websites

    When you opt to link your account with third party services, Personal Information will become available to the third parties. The sharing and use of that Personal Information by the third party will be described on that third party’s website or privacy policy.
  • Lega Requirement

    We may be required by law to disclose your Personal Information, and we will try to take steps to limit any such disclosure.
  • Change of Ownership

    If we are acquired or otherwise sell our business, we will transfer all of the user information (including Personal Information among other things) to the successor entity. We will try to notify you of any change in ownership or sale by either posting it in our Service or by emailing you (at the email address in the system).
  • Personal Information Retention

    We may retain or delete your Personal Information after your account with the Service has been closed or terminated. Information that you have shared with others may remain visible even after you have closed your account or deleted the information from your own profile, and we have no control over any Personal Information that any third party obtained through our Service.
Other Issues
  • Application of this Policy

    By registering to use our Service, you agree to comply with the terms of this Privacy Policy and that PatientWing may process your Personal Information.
  • Industry Standard Security

    While we use industry standard security measures to protect against the loss, misuse and alteration of the Personal Information under our control, there is no guaranty that our Service cannot be hacked.
  • No Under Age 18

    You must be 18 years of age or older to use the Service.
  • Updating or Removing Personal Information

    • Account Update

      You may, at any time, correct or update the information you have submitted to us by updating your account in the Service.
    • Cancelling Your Account

      You may cancel or delete your account at any time by contacting us at
  • Links to Third Party Sites

    Our Service may contain links to other sites, which are owned and controlled by third parties. These websites have their own policies regarding privacy, and you should review those policies.
  • Revisions to this Policy

    We may change this policy at any time. Notice of any significant revision will be called out on this website for a period of time.